سياسة الاسترجاع

Nothing is shipped, so nothing is sent back. This page is the equivalent: when a subscription can be cancelled, when money is returned, and what happens to your records either way.

It sits under the terms and does not replace them. Where a separate written agreement covers refunds, that agreement wins.

Every workspace starts with 14 days, every module switched on, and no card taken. That exists so the decision is made before any money moves — it is the reason most refund requests never need to happen.

Nothing converts by itself at the end of it. You are not charged unless somebody at your organisation chooses a subscription.

Cancel whenever you like, from your own panel, without asking us and without explaining why. There is nothing to negotiate past and no retention call.

Cancellation takes effect at the end of the period you have already paid for. You keep full access until then — we do not cut service short for a period you have bought.

Metered usage already recorded in the current period is still billed, because it has already been delivered. The final invoice is the last one, and it opens back into the days and meters behind it like any other.

These are our mistakes and we do not make you make a case for them:

• A duplicate charge, or a charge taken after cancellation took effect.
• An invoice priced against the wrong rate, the wrong tier, or a meter that counted something it should not have.
• A charge for a module that was never provisioned to your workspace.
• A billing period in which the platform was unavailable for a sustained stretch because of us.

A day can be re-rated on its own if a rate was wrong, without rewriting the days around it — so a correction usually appears as an adjusted invoice rather than as money going out and coming back.

So you know before you ask, rather than after:

• A period that was used. The service was delivered and the meters recorded it.
• A change of mind partway through a paid period — you keep access to the end of it instead.
• Usage above an allowance that the platform recorded and showed on your running month before the invoice was issued.
• A workspace suspended for unlawful use or for breach of the terms.

A hard ceiling can be set per module, which refuses the write rather than charging for it. If a surprise on an invoice is the problem you are trying to solve, that setting solves it before the fact.

Write to billing@admicate.com with the invoice number and what you think is wrong with it. You have 30 days from the date of an invoice to raise it, which is deliberately longer than a month so a query does not expire while somebody is on leave.

We answer within five working days. Where a refund is due it goes back to the method it was paid with, normally within 10 working days of us agreeing it — the bank between us sets the rest of that timing, not us.

If we disagree with you, you get the reasoning and the underlying figures, not a decision.

A refund or a cancellation never triggers a deletion. The workspace enters the same retention window as any other: held for 90 days, restorable in full, with the name kept for you throughout.

You are warned 60 days before anything is purged, an export is delivered 7 days before, and the purge will not run until that export has been delivered. Exports stay reachable while a workspace is suspended, so a billing dispute never locks you out of the evidence.

Nothing on this page limits any right you have under consumer or contract law that cannot be limited. Where a local rule gives you more than the paragraphs above, the local rule applies.

AdmiCate Limited, Dhaka, Bangladesh.

Refunds and billing: billing@admicate.com.