Terms and conditions

These terms are the agreement between AdmiCate Limited — “we”, “us” — and the organisation that opens a workspace: “you”. They apply from the moment a workspace is created, including during the free trial.

Where we have signed a separate written agreement with you, that agreement wins on any point the two disagree about.

A new workspace gets 14 days with every module switched on and no card taken. It is not a cut-down edition — the point is that you find out what you actually need by using it.

Nothing converts automatically. If you do nothing at the end of the trial the workspace stops being in service; it is not billed, and the retention window in section 09 begins.

Each workspace answers on its own hostname under admicate.com from the minute it is created. You may point a domain of your own at it once you have proved control of it with a DNS record.

While a workspace is in service, and throughout the retention window after it ends, its name is held for you and is not given to anybody else.

Use it for your own admissions, agent and finance operations, and for those of the offices you run. You may not:

• attempt to reach, enumerate or interfere with another workspace, or with the platform’s own infrastructure;
• resell access, or operate the platform as a service for unrelated third parties, without a written agreement with us;
• upload content that is unlawful, or that you have no right to hold;
• use the messaging modules to send unsolicited bulk communications, or anything that breaches the rules of the channel it goes out on;
• work around a metered allowance by splitting one operation across workspaces created for that purpose.

We claim no ownership of anything you put into a workspace. The licence you give us is the narrow one we need to run the service for you: to store it, process it, back it up, and show it to the people you have granted access.

You can export it at any time, in service or suspended, without asking us and without a fee. An export is a right, not a retention offer.

A subscription is arrived at from four things: the kind of organisation you are, how much of our catalogue you take, which modules you switch on, and how much you use them.

Usage is counted daily against the allowance included with each module and billed only past it. Excess climbs the published slabs a step at a time — a quantity is never repriced at the rate its total happens to land in. Every invoice line opens back into the days, meters and rates behind it.

Invoices are issued in your own currency from a book kept in that currency. Nothing is converted inside a bill.

These four are constraints in the platform, not discretion we are choosing to exercise:

• No late fee and no interest. An invoice ninety days overdue is the same number as on the day it was issued.
• No setup fee. The workspace, the address and the trial cost nothing.
• No reactivation fee. Come back inside the retention window and you are restored at the ordinary price.
• No conversion spread. We do not take a margin on the exchange rate, because we do not convert inside your bill.

A published price book is dated and is never edited in place. Days already rated keep the identity of the plan they were rated under, so a change applies from its own date forward and cannot reach backwards into an invoice you have already seen.

We will give you at least 30 days’ notice before a change to the rate card affects your subscription. If you would rather not accept it, you may cancel before it takes effect and nothing further is charged.

We may suspend a workspace for unpaid invoices after we have asked and told you we are about to, or immediately where use is unlawful or is putting the platform or other customers at risk.

Suspension is not deletion. Export and billing stay reachable while a workspace is suspended, so a dispute never locks you out of the evidence it is about.

You may cancel whenever you like, from your own panel. When a workspace stops being in service it is held for 90 days, during which it can be restored in full. You are warned 60 days before anything is purged, and an export is delivered 7 days before — a purge will not run until that export has been delivered.

We run the platform with reasonable skill and care, and we will not tell you a number we have not agreed to. Where you need a specific uptime commitment or a support response time, that goes in a written agreement and is measured; absent one, we do not claim either.

Maintenance that requires downtime is announced in advance except where a security fix cannot wait.

Nothing here limits liability that cannot lawfully be limited — including for death or personal injury caused by negligence, or for fraud.

Subject to that, neither of us is liable to the other for indirect or consequential loss, or for lost profits, revenue, goodwill or anticipated savings, however caused.

Subject to that, our total liability arising out of this agreement in any twelve-month period is limited to the fees you paid us in the twelve months before the claim arose.

The obligations that survive the agreement ending are the ones that have to: confidentiality, our duties as processor while any of your data remains with us, and anything already owed.

When these terms change the date at the top changes with them, and we give the account contacts at least 30 days’ notice of a material change. Continuing to use the platform after that notice is acceptance; cancelling before it takes effect is the alternative, and costs nothing.

This agreement is governed by the law of Bangladesh, and the courts of Bangladesh have exclusive jurisdiction over any dispute arising out of it.

AdmiCate Limited, Dhaka, Bangladesh.

Billing and contract questions: billing@admicate.com.

Data protection questions: privacy@admicate.com.